Policy
Returns, damage, and cancellations
Last updated: July 15, 2026.
Personalized items
Each board is made with customer-provided wording. We cannot accept returns or exchanges for change of mind, incorrect customer-entered text, or a preference change after production begins.
Damage, defects, or production errors
Contact us within 14 days of delivery with your order reference and clear photos. If the item is damaged, defective, or does not match the confirmed order details, we will arrange a replacement or refund.
Cancellations and corrections
Email us as soon as possible. We will make reasonable efforts to cancel or correct an order before production, but cannot guarantee changes once production has started.